Carbon Customer Care Phone Number, Whatsapp Number, Email and Office Address

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Carbon is a financial technology company that offers a variety of financial products and services to customers in Nigeria. One of the most popular products offered by Carbon is its loan product. Carbon loans are quick and easy to apply for, and they can be used for a variety of purposes, such as paying for unexpected expenses, making a major purchase, or consolidating debt.

If you have any questions about Carbon loans or any other Carbon products or services, you can contact Carbon customer care. 

In this article, we will put you through various means whereby you can reach out to carbon, for any of the enquiries you might have. 

Carbon Overview

Carbon is a popular Nigerian digital financial service company that provides loans, payments, and investments solutions to individuals and businesses. The company is well-known for its user-friendly mobile app that allows users to easily access its range of financial services. Carbon offers a fast and convenient way for Nigerians to access credit, pay bills, and manage their finances on the go. 

Since its launch in 2016, the company has rapidly grown its customer base and expanded its services to other African countries, including Kenya and Ghana. Carbon is committed to providing excellent customer service and has a dedicated team of professionals available to assist customers with any questions or concerns they may have. In this blog post, we will provide you with Carbon’s customer care number, WhatsApp contact, and office address so you can easily get in touch with them when you need assistance.

Carbon Customer Care Number

When you need assistance with any Carbon service or have a question or complaint, you can easily reach out to their customer care team. Carbon offers a dedicated customer care number that you can use to get in touch with their support team. 

The Carbon customer care number is +233240108580 You can call this number to speak directly with a Carbon customer care representative who can assist you with any query or issue that you may have. The line is available 24/7, so you can call at any time, day or night.

Carbon Whatsapp Contact

For customers who prefer messaging over phone calls, Carbon has provided a Whatsapp contact for support and inquiries. Simply add +233240108580 to your contacts and send a message to get started.

Using Whatsapp is a convenient way to get in touch with Carbon customer support without the need to wait on hold or navigate through an automated phone system. Customers can ask questions, report issues, and get assistance with their loan application or repayment process through the Whatsapp contact.

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In addition, Carbon also offers a loan application service through Whatsapp. Customers can initiate the loan application process by sending a message to the Whatsapp contact and following the instructions provided by Carbon’s automated chatbot. This service is available 24/7, making it easier for customers to apply for a loan at their convenience.

Carbon Office Address

If you want to visit the Carbon office in person, here’s the address:

39 Adeola Street Medina Estate, 



This is the company’s main office, located in Lagos, Nigeria. You can visit this address if you want to meet the team or have any concerns that you want to address personally.

You can check their website for the exact office addresses and contact information.

It’s important to note that you need to schedule an appointment before visiting any of the offices to ensure that someone is available to assist you. You can also send an email or use the Carbon Whatsapp contact to schedule an appointment.

The Carbon team is dedicated to providing excellent customer service, so don’t hesitate to reach out if you need any assistance.

Tips For Communicating Effectively With Carbon Customer Care

To communicate effectively with Carbon Customer Care or any customer service team, follow these tips:

  1. Stay calm and polite: Regardless of the issue, maintain a calm and respectful tone throughout the conversation. Avoid using aggressive language or personal attacks.
  2. Provide clear and concise information: When describing your concern or problem, be clear and to the point. Avoid using jargon or unnecessary details that may confuse the customer care representative.
  3. Have relevant details ready: Be prepared with essential information like your account number, order number, or any relevant transaction details. This will help expedite the troubleshooting process.
  4. Be patient and listen actively: Customer care representatives may need time to look into your issue. Be patient while they investigate and provide any necessary assistance. Also, listen carefully to their responses to ensure you understand the provided information.
  5. Use the appropriate communication channel: Carbon Customer Care may offer multiple channels such as phone, email, or chat. Choose the one that suits you best, but keep in mind that some issues may be better addressed through specific channels.
  6. Avoid blaming or making assumptions: Focus on describing the problem rather than attributing blame. Allow the customer care team to investigate and provide a solution.
  7. Be open to suggestions: Customer care representatives may offer suggestions or alternative solutions. Stay open-minded and consider their advice, as it can be helpful in resolving the issue.
  8. Follow up if necessary: If the issue isn’t resolved in the initial interaction, ask for a timeline for resolution and inquire about the process for following up. This shows your commitment to getting the matter resolved.
  9. Use constructive feedback: If you have suggestions for improving the company’s products or services, offer them in a constructive manner. Companies often value customer feedback for continuous improvement.
  10. Express appreciation: If the customer care representative provides excellent service or successfully resolves your issue, express your gratitude for their help. A positive attitude can foster a good working relationship.
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Remember that customer care representatives are there to assist you, and they are more likely to go the extra mile if you approach them with respect and understanding. Effective communication will increase the chances of resolving your concern efficiently.


What happens if you don’t pay Carbon loan?

If you don’t pay your Carbon loan, your account will go into default. This means that you will be charged late fees and your interest rate may increase. You may also be reported to a credit bureau, which could damage your credit score. If you continue to not pay your loan, Carbon may send your account to collections. This could lead to legal action, including wage garnishment or a lawsuit.

Who owns Carbon loan app?

Carbon loan app is owned by Carbon Microfinance Bank Limited. Carbon Microfinance Bank Limited is a licensed financial institution in Nigeria.

How do I cancel my Carbon loan?

You can cancel your Carbon loan by contacting Carbon customer care. You can reach Carbon customer care by phone, email, or WhatsApp. When you cancel your loan, you will be required to pay off the outstanding balance.

How do I cancel my loan approval?

If you have been approved for a Carbon loan but you decide that you do not want to take the loan, you can cancel your loan approval. To do this, you will need to contact Carbon customer care and let them know that you no longer want the loan.

How can I terminate my loan?

You can terminate your Carbon loan by paying off the outstanding balance in full. You can also terminate your loan by contacting Carbon customer care and requesting that your loan be terminated. If you terminate your loan early, you may be charged a prepayment penalty.


In conclusion, having access to reliable customer support is essential when it comes to digital financial services like Carbon. This is why the company has provided various ways to reach their customer care team in case of any issues or inquiries. Customers can either call the Carbon customer care number or message them on Whatsapp for prompt assistance.

Additionally, the office address is available for those who may need to visit Carbon offices for face-to-face consultations or other related concerns. As such, users can have peace of mind when using Carbon’s services, knowing that they can easily reach out for help when needed. With such dedicated customer support, it’s no wonder that Carbon has continued to gain popularity as a trusted digital financial service provider across Africa.

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